FAQs

📦 WHO ARE YOU?
👋 Hey there! I'm Lovely Jingle, at the beginning of 2023, I began bringing joy to others through the beautiful world of jewelry and gifting with my store, Lovely Jingle 🎁.

📦 WHERE ARE YOU FROM?
I have a small warehouse in Florida and to ensure global reach 🌎, I have established trustworthy partnerships with amazing teammates all around the world, including the Netherlands 🇳🇱. This amazing teammate carefully packs and ships each item, delivering our products flawlessly across Europe and Asia 📦. You can trust our team to deliver orders promptly, with utmost care and attention consistently 👍.

🚚 WHICH CARRIER DO YOU USE?
We proudly ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the package once it enters your country.

⏳ HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

We ship all orders from our USA factory. Some international packages may face delays due to routing or customs. Here's an estimated delivery time:


- USA: 2-5 business days
- Canada: 4-10 business days
- Western Europe: 5-15 business days
- Australia/NZ: 5-15 business days
- Rest of the World: 5-20 business days
Do check your local mail carrier's website for the latest updates.


❗I DIDN'T RECEIVE MY ORDER
Please email us at support@lovelyjingle.com, quoting your order number from the confirmation email/SMS message. Our friendly team will help track your order. Alternatively, you can also use Live Chat by clicking on the Bubble at the bottom right-hand corner of our site 💬

🛃 WHAT ABOUT CUSTOMS FEES/TAXES?
At Lovely Jingle, we strive to ensure the smoothest and quickest arrival of your item, including labeling the package with all relevant information for customs authorities. Due to recent changes in EU regulations, you may incur sales tax (VAT) upon delivery. Please consult your country's tax authority for more information on fees for items shipped from the USA. Kindly note that any customs fees are payable by the recipient.

🔒 SHIPPING INSURANCE
We offer shipping insurance at checkout. Provided by Lovely Jingle, it covers you in case the item is lost, stolen, or damaged during transit. To file a claim, simply contact our support team.

(Note: Shipping insurance is non-refundable once your order has been shipped.)

❌ CANCELLATION & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER?
We start production of orders as quickly as possible. Cancellation might be possible if production hasn't begun yet. Just contact our support team to check on the status of your order and state the reason for cancellation.

🛍️ MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Don't worry! Just contact our support team with a photo of the damaged/incorrect item. We'll arrange a replacement for you ASAP. Remember, do not return items without authorization from our support first.

💔 CAN I RETURN MY PURCHASE?
We hope you'll adore your Lovely Jingle item! If you have any concerns or want to return it, please reach out to our support team within 60 days of purchase. Note that personalized items may have a deduction from the refund amount as they can't be restocked. Shipping and insurance are non-refundable.

📷 MY ITEM LOOKS DIFFERENT THAN THE ONLINE LISTING
This is quite uncommon. We strive to accurately represent all our designs and products. However, if you think you received a defective item, kindly send photos to our support team for review, along with your order ID.

Why shop at Lovely Jingle? 🥰
We prioritize customer satisfaction, product quality, and timely delivery. Trust us as we strive to make your experience delightful and worthwhile. Visit www.LovelyJingle.com for an unforgettable shopping experience. ❤️